Scheduled Maintenance – Addon Product Provisioning and Order Management

Dear Customer,

We will be performing scheduled maintenance on our systems, which will temporarily impact the provisioning and management of the following products:

Affected Services:

• cWatch
• Xcitium Website Backup

Impact of Maintenance:

During the maintenance window, the following actions will be temporarily unavailable or remain pending until the activity is completed:

• Order addition, modification, and deletion
• Order suspension and unsuspension
• Addition and deletion of add-ons

Please note that your website and existing services will remain fully functional throughout the maintenance period. Backup jobs and security scans will continue without interruption.

Any pending provisioning or management requests will be processed automatically once the maintenance is complete. No action is required from your end.

If you have any questions or require assistance, please contact our Support Helpdesk.

We apologize for any inconvenience this may cause and thank you for your patience, understanding, and continued support.